Yes, we ship PAN India. Standard orders are delivered within 5–7 working days, while custom orders may take 10–14 days. You will receive real-time tracking updates once your order is dispatched.

International shipping is currently under planning and will be announced soon. Stay tuned via our social media channels and newsletters.

We accept returns for non-customized garments within 7 days of delivery, provided the product is unused, unwashed, and in original packaging. Returns are not accepted for customized, altered, or made-to-order items.

Yes, if the product is eligible for exchange and your desired size is available. Please initiate a request within 3 days of delivery

We accept UPI, Credit/Debit cards, Net Banking, and popular wallets. All transactions are secure and encrypted.

COD is currently available for select PIN Codes. You will see this option at checkout if your address is serviceable.

• We strive for accuracy in product imagery. However, slight variations in color may occur due to screen resolution or lighting. Please refer to product descriptions for fabric and care details.

Each product includes care instructions on the label and product page. In general, we recommend dry cleaning for embroidered and silk-based outfits.

Yes, you’re welcome to visit our boutique in HSR Layout, Bangalore, to explore our collections and try outfits with personalized styling assistance.

Yes, we offer a Click & Collect option for customers in Bangalore. Choose “Store Pickup” at checkout.

No, you can check out as a guest. However, creating an account allows you to track orders, save Wishlist, and receive exclusive offers.

You can reach us via WhatsApp, phone, or email from 10 AM – 8 PM IST, Tuesday to Sunday. Visit our Contact Us page for details.

We sincerely regret the inconvenience. Please contact us within 48 hours of receiving the product with images, and we’ll arrange a replacement or refund, as applicable.

Please check with your security/neighbor first. If it’s still undelivered, contact our support within 24 hours so we can raise a ticket with the courier.

Yes! At Novi Poshtak, we offer limited customization options for select products including blouse sizing, sleeve length, and neckline preferences. Please contact our stylist team or mention your request at checkout. Customization availability is mentioned on each product page.

Yes, we offer complimentary gift wrapping and personalized message cards. You can opt for this at checkout and add your note.

Yes, you can purchase Novi Poshtak Gift Cards starting from ₹1,000. These are redeemable both online and in-store and are valid for 12 months.

We work with artisan clusters across India to bring you authentic handloom and handcrafted pieces. Each item will have a mention in the description—whether it’s hand-embroidered, block-printed, or machine-finished.

Do you use sustainable fabrics or eco-friendly practices?

Each product has a detailed size chart for your reference. You can also reach out to our customer support or use our chat assistant for size-related queries. We recommend measuring yourself and comparing with our chart before placing an order.

Yes, we offer virtual consultations via WhatsApp or Google Meet to help you pick the right ensemble for any occasion—be it festive, bridal, or gifting.