Shipping Policy

Thank you for shopping with Novi Poshtak Private Limited.
We strive to deliver every order with care, speed, and transparency. This Shipping Policy outlines the terms and timelines associated with deliveries across India.

1. Delivery Coverage

We currently ship to most PIN codes across India through our trusted courier partners.

You can check delivery availability by entering your PIN code on the product page or at checkout.
International shipping is not yet available but will be launched soon.

2. Shipping Charges

A standard shipping charge of ₹99–₹499 applies, depending on your delivery location.
Cash on Delivery (COD) orders may incur an additional service fee of ₹50–₹100, based on order value and location.

3. Dispatch Timelines

Ready-to-ship items: Dispatched within 2–4 business days.
Customized, stitched, or made-to-order garments: Processing time of 8–12 business days.
Delivery timelines: Usually range between 3–7 business days post-dispatch, depending on your location.

4. Estimated Delivery Times

Region	Delivery Time (Post Dispatch)
Metro Cities	2–4 Business Days
Tier 2 / Tier 3 Cities	4–6 Business Days
Remote Locations	6–8 Business Days

Delays may occur during festivals or due to weather, strikes, or courier issues. We appreciate your understanding.

5. Order Tracking

Once your order is shipped, you will receive an email or SMS with your tracking ID and courier partner details.
You can track your shipment on the courier’s website or through the ‘My Orders’ section on our website.

6. Delivery Attempts

Our courier partners will make two delivery attempts.
If both attempts fail, the package is returned to our warehouse.
Re-delivery may incur additional charges.

To avoid failed deliveries, please ensure someone is available to receive the package, or communicate delivery preferences (e.g., time slot or neighbor delivery) when contacted by the courier.